Support

Help with posters, printing, the Community and your account. Can't find an answer? Write to us and we'll reply, usually within 48 hours.

Last updated 28 October 2026

Getting started

Sign up with Apple, Google or email, open a template on Home and pick a photo.

Report or block

Tap the … menu on any template or profile. Reports are handled within 24 hours.

Write to us

Questions, bugs or account problems: support@astrall.app.

01

Getting started

Open lensthetic and pick a template on Home: tap Use this template, then tap the photo area to choose a photo from your library. The subject is cut out on its own.

The first time you open the app, sign up with Apple, Google or your email. There is no premium tier: once you are in, every template, look, font and format is available and every part of a poster can be changed.

How lensthetic works in Profile, Settings shows the short tour again.

02

Editing a poster

  • Tap any element to select it: move it, resize it from the grips, recolour it or hide it.
  • Hold outside the selection to pick an element under the finger; hold a selected photo to lift its frame.
  • Pinch to zoom the selected photo, or the whole poster when nothing is selected.
  • Tap a text to rewrite it. Wrap a word in *asterisks* to highlight it.
  • Turn the dials to change the look of the photo, swap palettes, or tap Inks from the photo for colours taken from your picture.

03

Printing

Tap PRINT, choose the size (up to 4000 px on the long side) and JPEG or PNG, then print: the poster is saved to Photos. The first time, allow lensthetic to add to your photo library (iPhone Settings, lensthetic, Photos). Print another version keeps the photo and moves to the next palette.

Every poster you touch is kept as a draft in Studio.

04

Templates and the Community

The Community tab shows what others make. Make a template from a blank page in Studio, or from any poster, and tap the publish icon next to PRINT. Pick the stock photos it shows: your own photos are never published. Unpublish or delete a template from its menu in Studio, My work or your profile.

If a template says it was made with a newer lensthetic, update the app from the App Store to open it.

05

Reporting and blocking

Every template and profile in the Community has a … menu with Report and Block. Blocking hides that person's templates and profile from you, and yours from them, right away. Unblock them from Profile, Settings, Blocked users. We review every report within 24 hours and remove content or close accounts that break the community rules.

To report something urgent, write to support@astrall.app.

06

Your account

Sign in with Apple, Google or your email. If you sign up with email, open the confirmation link we send you, then log in.

Change your name, @username, bio or photo in Profile, Settings. Forgot your password? Type your email on the sign-in screen and tap Forgot password?.

Delete your account: Profile, Settings, Delete account. Your profile, photo and templates are deleted and this can't be undone.

Still need help?

For anything else, or to report a user or a template, write to support@astrall.app.

Write to us